Refund & Cancellation Policy
We understand that plans change. This policy explains how cancellations and refunds work for bookings with Hariom Photography. We aim to be fair to both our clients and our crew, who block their calendars in advance for your dates.
1. Cancellation by the Client
- More than 60 days before the event: 50% of the advance amount will be refunded. The remaining 50% is retained as a non-refundable booking fee.
- 30–60 days before the event: 25% of the advance amount will be refunded.
- Less than 30 days before the event: No refund of the advance. However, you may reschedule to a mutually-agreed future date within the next 12 months at no additional booking fee (subject to crew availability).
- Post-event cancellation: No refund. Deliverables completed up to the cancellation date will be handed over.
2. Cancellation by Hariom Photography
If, for any reason beyond our control, we are unable to cover your event (e.g., crew illness, natural disaster, equipment failure beyond backup systems), we will:
- Arrange a substitute photographer of equal or higher calibre, OR
- Reschedule the shoot to a mutually-agreed date, OR
- Refund 100% of any advance paid and any milestone payments made for undelivered services.
We are not liable for indirect damages such as travel costs already incurred by the client or third-party vendor deposits.
3. Rescheduling
One rescheduling request is permitted free of charge, provided it is made at least 30 days before the original event date and the new date is within the next 6 months. Additional reschedules will attract a fee of 10% of the package value each.
4. Refund Processing
Approved refunds will be processed within 10–15 working days back to the original payment method (bank transfer / UPI / card refund). If the original method is unavailable, a bank transfer to your specified account will be arranged.
5. Album / Print Orders
Once album printing has commenced (after layout approval), no refund is possible for that portion of the package. Reprint orders, additional copies, parent albums and gift albums are non-refundable once dispatched from the printer.
6. Travel & Stay Costs
Travel and stay costs already incurred for the crew (flights, hotels, local transport) are non-refundable in case of last-minute cancellation by the client (less than 15 days before the event).
7. Disputes
In case of any dispute regarding refunds, both parties agree to first attempt resolution via direct discussion. If unresolved within 30 days, the matter will be referred to arbitration under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Bulandshahr, Uttar Pradesh, and the language shall be English or Hindi.
For cancellation or refund requests, write to info@hariomphotography.com with your booking reference.